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+31 85 808 5957
Ma / vr 09:00 - 17:00

Contact us

Contact details

+31 85 808 5957
+31 10 413 6510
COC number: 90505247
TAX/VAT Number: NL865339818B01
Shop.Kappersakademie.nl Mariniersweg 149
3011 NK Rotterdam
the Netherlands

Frequently asked questions

Contacting
I have received a damaged product. What should I do now?

If you have received a damaged item, please email us about it. It is important to mention your order number in this email and attach a photo clearly showing the damage. You can send this to [email protected]. 

Not all the items I ordered have been delivered. What should I do now?

If the package you received is incomplete, we kindly ask you to contact us. This can be done by sending an email to [email protected]. 

My purchase has a complaint. What should I do now?

If your purchase has a complaint, you can email us about it. It is important to mention your order number in this email and attach a photo clearly showing the issue. You can send this to [email protected]. 

My return has not been processed within 10 working days. What should I do now?

The return confirmation may unfortunately end up in your spam mailbox. Therefore, we recommend checking it thoroughly. 

If your package was returned more than 10 working days ago and you have not received a return confirmation, we recommend emailing us at [email protected] or contacting us by phone at +31(0) - 858 085 957. Please always have your order number and tracking information on hand. Without this information, we cannot guarantee that we will be able to process the return. 

Exchanges & returns
How can I exchange and return items?

Would you like to exchange or return your purchase? No problem! 

At Shop.Kappersakademie.nl, this can be done free of charge within 30 days of your purchase. This applies only if the purchased product has not been opened and the packaging is original and in good condition. 

Delivery & shipping
What delivery options can I choose from?

Currently, we offer the following delivery options: 

For the Netherlands: 

Standard delivery by PostNL: 

If you place your order before 15:00 on a working day, the package will be handed over to PostNL on the same day. If there are no delays with the carrier, your package will be delivered to the provided address the next day. 

Delivery to PostNL pick-up location: 

If you prefer to pick up your package at a PostNL pick-up location near you, you can do so! If you place your order before 15:00 on a working day, the package will be handed over to PostNL on the same day. If there are no delays with the carrier, your package will be delivered to the chosen PostNL pick-up location the next day. The package will remain there for one week. If you fail to pick up your package within the specified time, it will be returned to our warehouse by PostNL. 

For Belgium: 

Standard delivery by PostNL: 

If you place your order before 15:00 on a working day, the package will be handed over to PostNL on the same day. If there are no delays with the carrier, your package will be delivered to the provided address the next day. 

For Germany: 

Standard delivery by DHL: 

If you place your order before 15:00 on a working day, the package will be handed over to DPD on the same day. If there are no delays with the carrier, your package will be delivered to the provided address the next day. 

For France: 

Standard delivery by DHL: 

If you place your order before 15:00 on a working day, the package will be handed over to DPD on the same day. If there are no delays with the carrier, your package will be delivered to the provided address within two days. 

Do I have to pay shipping costs?

If you place an order above €30.00, you will not have to pay shipping costs. For orders with a total amount below €30.00, a shipping fee of €4.95 will be charged. 

My package has not been delivered. What should I do now?

Unfortunately, it is possible that your package has experienced some delays with the carrier. We recommend that you first check the tracking information carefully. 

If the information on the tracking page is incorrect, please feel free to contact us. We will investigate this for you and, if necessary, initiate an inquiry into your package. 

To order
When can I expect my order?

For the Netherlands, Belgium, and Germany: 

If you place your order on a business day before 3:00 PM, it will be delivered the next day by your selected carrier (excluding Sundays and public holidays). 

Once your package is sorted at the sorting center, you will receive a shipping confirmation with a tracking code to track your package. If you are not at home during the delivery, the carrier will attempt to deliver the package to your neighbors. If this is not successful, the package will be returned to our logistics center or, if possible, delivered to a nearby pick-up point. 

*Please note! During sale periods or other promotions, the delivery of your package may take longer than usual. Once your package is sorted by the carrier, you will receive the tracking and trace information by email. Keep an eye on this for up-to-date information about your package. 

For France: 

If you place your order on a business day before 3:00 PM, it will be delivered within 2 to 3 days by your selected carrier (excluding Sundays and public holidays). 

Once your package is sorted at the sorting center, you will receive a shipping confirmation with a tracking code to track your package. If you are not at home during the delivery, the carrier will attempt to deliver the package to your neighbors. If this is not successful, the package will be returned to our logistics center or, if possible, delivered to a nearby pick-up point. 

*Please note! During sale periods or other promotions, the delivery of your package may take longer than usual. Once your package is sorted by the carrier, you will receive the tracking and trace information by email. Keep an eye on this for up-to-date information about your package. 

Can I change or cancel my order?

Once your order is placed, it is unfortunately not possible to change or cancel it. 

However, you can return your order to us free of charge within 30 days of purchase. Please refer to our returns page for more information. 

In the meantime, you can place a new order for the correct product in our online store and proceed with the payment. This new order will be sent to you as soon as possible. 

Payment & discount codes
Which payment methods are available?

iDeal 
With this payment method, you can directly pay for your order within the trusted online environment of your bank. The purchase amount is immediately debited from your bank account. 

Bancontact KBC/CBC (only for Belgian customers) 
With this payment method, you can directly pay for your order within the trusted online environment of your bank. The purchase amount is immediately debited from your bank account. 

Klarna Pay Later 
With Klarna, you can safely pay for your order later. This payment method incurs a fee of €1.95 and is available for customers aged 18 and above. Klarna gives you the option to pay for the order within 30 days. Please note that pay later option may not be available for everyone. It is possible that Klarna rejects your order. Due to privacy reasons, the reason for rejection is not disclosed to Shop.Kappersakademie.nl.  

Credit Card (Visa, Mastercard, American Express, Maestro, PostePay, Cartes Bancaires) 
By selecting the credit card option during checkout, you can defer the payment for your order. Choose the credit card company you are affiliated with during the checkout process. Then follow the steps within the trusted online environment of the respective credit card company. 

PayPal 
PayPal is a convenient method to quickly and cost-free finalize your order. All you need is a valid PayPal account linked to a payment card. Follow the steps within the trusted PayPal environment. 

Sofort 
SOFORT Banking is a simple and widely used payment method abroad. Sofort Banking is similar to online bank transfer but is not a direct transfer of funds. 

Apple Pay 
Apple Pay is a contactless payment system by Apple for iPhone, Apple Watch, and Mac. It enables secure and easy payments through fingerprint or facial recognition technology. 

I am unable to pay with Klarna. What should I do now?

It is possible that Klarna rejects your order. Due to privacy reasons, the reason for rejection is not disclosed to Shop.Kappersakademie.nl. For more information regarding the rejection, it is recommended to contact Klarna's customer support. Visit www.klarna.com or call them at +31 (0)20 808 28 52. 

To receive your order, we suggest placing a new order and choosing a different payment method. 

My discount code is not working. What should I do now?

If you are unable to redeem your discount code, please carefully check the following steps: 

  1. Have you correctly entered the discount code without any trailing spaces?
  2. Is the discount code still valid?
  3. Is the discount code valid for the items in your shopping cart?
  4. It is not possible to redeem more than one discount code for an order. If you have already applied another discount code, the second discount code will not be accepted.

If you have followed all the above steps and the discount code still does not work, please feel free to contact us so that we can assist you further. 

Saving of discount points
How can I save discount points?

You automatically save these points once you have created an account. Make sure you log into your account when you check out your products on our site. The points will be added automatically after delivery.

I have paid for my order, but my reward points have not yet been added. Is that correct?

Yes, that's correct! Reward points are only added once we have shipped your order. So if you order today before 3:00 PM, your points will be added today.

How can I redeem my saved points?

When you have saved enough points, they will be visible when you proceed to checkout. You can then redeem them. Make sure you are logged into your account.

 

Sustainability
Is your webshop sustainable?

Let's be honest: a webshop isn't inherently sustainable, but we take our responsibility seriously by integrating sustainability into every business decision. For example, our boxes and tape are 100% paper. We source our energy as much as possible from green suppliers and separate our waste carefully. We also partner with couriers who prioritize using electric vehicles for deliveries. Together with our partners, we strive to offer the most sustainable service possible.

Got a cool idea or a handy tip? Let us know at [email protected]

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